Petersfield Museum FAQs

What are the opening hours?

The Museum’s regular opening times are as follows:

Wednesday – Saturday: 10:00am - 5:00pm (last entry at 4:00pm)

Sundays: 11:00am – 4:00pm (last entry at 3:00pm)

Will I need to pre-book my ticket?

To ensure we adhere to social distancing guidelines, we are asking visitors to pre-book their tickets where possible, so we can regulate the frequency and number of visitors.

From Wednesday 21 July, we will welcome visitors who want to pay on entrance to the Museum, although we will still be limiting the number of Museum admissions at any one time, for the comfort of Museum visitors and for safety reasons.

There may be a short delay to the start of your visit, but we will try our hardest to minimise any such periods.

Will there be time slots to book my ticket for?

Yes. There will be time slots every 15 minutes from when we open to an hour before we close (4:00pm from Wednesday-Saturday and 3:00pm on Sundays).

How many people can book in one slot?

From Wednesday 21 July, there will be no limits on the number of people in your group, who can visit the Museum.

We will, however, be limiting the overall number of visitors within the Museum at any one time, for the comfort of visitors and for safety reasons.

What happens when I buy a ticket online?

On completion of your online order, you will be emailed your eTicket containing a barcode and a unique Booking Reference Number. Present this eTicket on arrival, or just make a note of the Booking Reference Number.

How do I use my eTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number and an eTicket that contains a barcode.

When you arrive at Petersfield Museum, please present your ticket on either your smart phone or present a printed copy.

If you don’t have a smart phone or a printer, please make a note of the Booking Reference Number, which you will receive on your ticket when you book online.

I don’t have a printer…

You do not have to print out the eight (8) digit booking reference – simply make a note of the Booking Reference Number and bring it with you together with some proof of identification.

Where do I go upon arrival?

Please enter the Museum at the main entrance on St Peter’s Road, unless otherwise stated on your booking confirmation email.

What is the Museum doing to make the site safe for visitors?

We have introduced hand sanitising stations and social distancing at the Museum to ensure everyone feels safe. 

We will also continue to ask Visitors to wear a face covering when inside the Museum (unless exempt).

The Museum team will be regularly cleaning the site to ensure the maximum level of safety for visitors at all times.

Do we still need to wear face coverings?

Yes Please!

Whilst we appreciate that wearing masks is often irritating, we at the Museum wish to ensure everyone’s safety at all times and to the best of our ability.

Staff will be wearing masks and we request that visitors do the same.

Exemptions apply.

Do you operate a one-way system?

As much as we possibly can, yes. Despite our major redevelopment, older portions of the site are not necessarily easy to operate as a one-way system. For example, in the police cells you have to turn back on yourself to then finish the visitor route. We kindly ask visitors to be conscious of those around them in these circumstances and to avoid any enclosed areas populated by visitors outside of your group.

Will there be interactives at the Museum?

Yes. They will be cleaned regularly by the Museum team throughout the day.

Should I bring my own hand sanitiser?

Yes, that would be preferable. Whilst we will provide hand sanitiser at certain points around the Museum, we request that people also bring their own as an extra precaution.

Will you be supporting the NHS Track & Trace system?

Yes we will.

Currently, when you book your ticket, your information will be collected to support Track & Trace and the information stored on our system for 21 days. You may be asked to provide details of all members of your party, depending on Government guidelines.

From Wednesday 21 July, we will still be displaying the NHS Track and Trace QR Code and will encourage to visitors to check in their location on the NHS Covid-19 app.

What if I am displaying symptoms of Coronavirus?

You must not visit the Museum if you have shown any symptoms of coronavirus or have been in contact with anyone who has tested positive over the previous 10 days. 

Can I pay with cash?

We would encourage all visitors to pay through contactless methods if possible, but we do accept cash payments if necessary.

Is the Museum wheelchair accessible?

Yes, we have made every effort to ensure that the site is accessible and friendly to all but at a certain point on the museum journey, wheelchair users will use an alternative route to enter the next stage of the Museum because of steps (further guidance is available at the Welcome Desk or by contacting the Museum).

We also have a fully accessible toilet by the Gift Shop.

One dedicated car parking space is available at the front of the Museum for visitors with mobility issues. Unfortunately, this space cannot be booked in advance.

How long will my visit last for?

We would recommend that you give yourself a couple of hours to see the exhibits and collections, enjoy the new Museum buildings, visit our café and wander around the Museum shop.

For a specific event, we will state the running time on our website, where possible.

Will the shop be open?

The shop will be open at the same time as the Museum.

Is there a Café?

We have a café which is situated in the Museum Courtyard. Due to current restrictions, the café may have restricted capacity and operating hours when the Museum re-opens in June.

Do I need to have purchased an admission ticket to enter the Courtyard and visit the Café?

No, access to the Courtyard and Café is separate to the Museum. Simply walk through the gate on the left side of the Museum, walk into the Courtyard and the Café is in the left corner.

Is car parking available?

There is one parking space in front of the Museum, which is reserved for visitors with mobility issues. Unfortunately, this space cannot be booked in advance.

There is no further on-site parking, however there is public car parking available at Tesco, the town’s Central Car Park and the Festival Hall Car Park. All are about a five minute walk from the Museum.

Can I purchase a ticket on the day?

From Wednesday 21 July, Museum admission tickets can be purchased at the Welcome Desk, subject to availability. Tickets for events are also available on the day of the event, subject to availability.

Please note that due to current restrictions and guidelines regarding Covid-19, we advise you to make your booking in advance through our website.

Can I make group bookings online?

For Group Bookings, please call on 01730 262601, or email engagement@petersfieldmuseum.co.uk

What is your policy on refunds?

A refund for museum admission / museum event is only available if the Museum is closed or the event is cancelled. If an event is cancelled, we will contact you and issue a refund.

If an event is rescheduled, we will contact you with the new date and time as soon as possible. If you are unable to attend the new date, please let us know and we will arrange a refund.

If you cannot make an event you have booked for, contact us at least seven days before the event is scheduled and we will endeavour to help accommodate your request.

I have a question that I cannot find an answer to – who can I ask?

If you have any additional questions, please email the Museum team at visitorexperience@petersfieldmuseum.co.uk , or give us a call on 01730 262601 so your enquiry can be forwarded onto the relevant department.

Museum Address: Petersfield Museum, St Peter’s Road, Petersfield, Hampshire, GU32 3HX